Maximus Federal Services: Trusted Government Solutions

Did you know I support programs that touch millions across the United States, with nearly 40,000 employees and billions in annual revenue backing our work.

I’m your guide to clear, practical government solutions that help citizens access benefits, health programs, and loan information without the confusion.

My focus is making complex processes simple. I explain how I connect agencies and customers with timely, accurate information so people can act fast.

I cover student loan updates, Medicaid and Medicare support, and program operations with a friendly, focused approach you can trust.

For deeper technical and contract details, see my profile on the NITAAC site for CIO support and digital government work: Maximus federal contract overview.

Key Takeaways

• I simplify government programs so citizens find clear next steps.
• Get up-to-date student loan and benefit information in plain language.
• My work spans health, eligibility, appeals, and operations across the United States.
• I rely on experienced employees to deliver consistent, practical service.
• You’ll find focused, trustworthy information and direct support channels here.

My Mission: Trusted Government Solutions for Agencies and Citizens

I focus on turning complex government rules into straightforward paths that citizens can follow with confidence.

I exist to help government agencies deliver essential programs and information that people can trust. I align my mission with Medicaid, Medicare, CHIP, ACA, welfare-to-work efforts, the Department of Education, FEMA, and the U.S. Census so agencies have a dependable partner.

I design solutions that respect how government works while making it easier for customers to access care and benefits. My priority is the customer experience from the first touchpoint, giving citizens direct, actionable paths to current topics like student loan guidance.

• I translate complex rules into user-friendly services so people navigate processes without friction.
• I keep a strong information backbone so government customers meet goals confidently.
• I center my work on health and care programs because they affect everyday life.

Program Area	Agency Alignment	Primary Outcome
Health & Care	CMS, Medicaid, Medicare, CHIP	Accurate, timely care information
Education & Loans	Department of Education	Clear repayment and relief guidance
Emergency & Census	FEMA, U.S. Census	Reliable outreach and participation
Workforce Programs	Welfare-to-work partners	Practical pathways to employment

Up-to-Date Student Loan Services You Can Rely On

My goal is simple: tell you who is servicing your loan today and how to get accurate help fast.

Aidvantage: How I Support Department of Education Loan Servicing Today

Aidvantage is the current operating entity handling about 5.6 million Department of Education-owned accounts after a 2021 contract novation from Navient.

I explain which provider is on your statement so you know who to contact and where to view official account information.

Helping Borrowers Navigate Default: My Role in FSA’s Default Management System (DMS)

I support the federal government through DMS to process defaults and guide compliant workflows.

This means clear steps for borrowers facing collections: review notices, contact your servicer quickly, and verify options through DMS-supported processes.

What’s Current Right Now: Repayment, Relief, and Communication You Can Trust

Rely on messages sent by your servicer and the Department of Education for the most accurate information about repayment and relief.

Keep contact details current and open emails and letters so urgent plan updates or deadlines aren’t missed.

Secure Support Channels for Borrowers and Providers

I point borrowers to online account access first for the fastest, most accurate answers. Use official portals before sharing sensitive data.

Topic	What I Do	Action for You
Aidvantage Novation	Clarify servicer identity and contract history	Check your account portal and provider name
DMS Default Support	Process defaults and present compliant options	Review notices, contact servicer, verify choices
Repayment & Relief	Share official communications and plan options	Open messages, update contacts, explore plans
Secure Help	Direct borrowers to verified portals and phone channels	Use online dashboard and never share sensitive data outside secure channels

Bottom line: I back operations that keep customers informed and protected, from plan selection to collections prevention, so you can find reliable solutions now.

Health and Appeals Expertise Backed by CMS

I help providers and beneficiaries navigate CMS-backed appeals with clear, step-by-step guidance.

I’m the CMS-selected Qualified Independent Contractor for Medicare Part A and DME external reviews, and I act as the national Independent Review Entity for managed care denials. This means I handle second-level independent reviews of fee-for-service and managed care determinations under strict CMS rules.

QIC Appeals Portal: 24/7 Secure Submissions

The QIC Appeals Portal supports electronic submissions with secure login, immediate confirmation numbers, online forms, and file uploads.

Electronic filing cuts mailing costs and speeds case handling. Instant confirmations verify receipt and simplify tracking for providers and plans.

Proven Scale and Strong Management Controls

I have processed roughly 3 million appeals over 27 years across 72 appeal categories. That scale shows consistent, repeatable management and quality controls.

My processes protect sensitive health and care information and ensure CMS-compliant handling from intake through final decision.

Feature	Benefit	What Providers Need
QIC / IRE Role	Independent, CMS-backed reviews	Submit complete clinical records and forms
24/7 Portal	Faster filing and confirmations	Register account, use secure login
Electronic Uploads	Lower costs, faster processing	Attach PDFs, supporting docs, notes
Experience & Controls	Reliable outcomes and compliance	Follow CMS guidance and portal user guide

Bottom line: I keep appeals practical and current so providers, plans, and beneficiaries can use standardized, transparent steps to pursue benefits and fair decisions quickly.

Contract Vehicles and Small Business Partners That Accelerate Your Mission

I help agencies pick the quickest, compliant path from requirements to measurable results.

Flexible contract vehicles give government customers clear buying paths. They reduce procurement time and keep compliance front and center. I offer options that map to program needs so agencies move from concept to delivery faster.

My approach blends consulting, technology, and management. That mix delivers practical solutions and improves outcomes for customers and providers.

Flexible Contract Vehicles for Speed, Compliance, and Value

I outline contract choices that let agencies scale work quickly while meeting oversight demands. Each vehicle includes performance metrics, reporting, and security controls so operations stay transparent.

Diverse Small Business Partnerships that Drive Innovation

I integrate small business partners to add niche expertise in public health, human services, and technology. These partners expand capacity and bring fresh ideas that improve customer benefits and provider interactions.

• I combine services, technology, and consulting to fit program needs.
• Partner ecosystems add specialized capabilities without slowing delivery.
• Process and business process management disciplines ensure consistent execution.

Feature	Benefit	What Agencies See
Multiple contract vehicles	Faster procurement and compliance	Reduced cycle time, clear options
Small business partners	Innovation and niche skills	Expanded capabilities, local reach
Performance management	Transparent oversight	Metrics, reporting, accountability
Global experience	Broader perspective	Support across united kingdom and saudi arabia while aligning to U.S. standards

Bottom line: Selected maximus teams and employees bring contractor discipline at scale. Agencies gain speed to value, flexible options, and measurable results that withstand scrutiny.

maximus-federal-services

I offer a concise snapshot so you can quickly see who I am and where I operate today.

I’m part of a global organization with about 39,600 employees and $5.3 billion in FY2024 revenue. I operate across the United States, Canada, and the united kingdom, with notable operations in saudi arabia and the UAE.

I deliver benefits administration, appeals, contact centers, and technology-enabled business process work for government programs. My focus covers Medicaid, Medicare, ACA, welfare-to-work, student loans, FEMA, and the 2020 Census.

My experience spans health and human services at national scale. I combine consulting, technology, and contractor discipline to keep delivery consistent, compliant, and measurable.

• I support citizen engagement and appeals with strong management and reporting.
• I modernize workflows using technology and business process best practices.
• I help governments align outcomes to mission while protecting sensitive data.

Scope	Geographies	Primary Outcomes
Benefits & Appeals	United States, Canada, united kingdom	Timely enrollment, fair reviews
Contact Centers & Ops	U.S., saudi arabia, UAE	Citizen access, consistent support
Consulting & Technology	Global footprint	Modernized processes, measurable results
Business Process Management	National scale	Efficient workloads, strong oversight

Technology, Operations, and Business Process Management Done Right

I build systems that turn policy into predictable, user-friendly experiences. I modernize platforms, run steady operations, and design business process management so agencies meet goals without friction.

End-to-End Solutions: IT Modernization, Application Development, and Operations

I deliver end-to-end solutions that combine technology modernization, application development, and reliable operations to meet government needs.
I support modernization projects across IRS infrastructure and NextGen Business Process Operations for the Department of Education.

Customer Experience at Scale: Contact Centers and Citizen Engagement

I run large contact centers, including 1-800-MEDICARE, with a focus on quality, accuracy, and speed.
My process management emphasizes measurable outcomes so callers get correct answers fast.

• I align technology upgrades with health and benefits improvements people notice.
• I integrate security, compliance, and continuity planning into everyday management.
• I bring consulting, business rigor, and process controls together for a reliable citizen experience.

Capability	What I Provide	Customer Impact
IT Modernization	Application rebuilds, infrastructure updates	Faster, more secure transactions
Process Management	Design, automation, metrics	Resilient, measurable operations
Contact Center Ops	High-volume support, QA, training	Accurate, timely citizen responses
Program Management	Contract alignment, continuous improvement	Better outcomes tied to agency goals

Where I Deliver: Health, Human Services, and Citizen Programs Across the U.S.

I map my footprint so agencies and providers can quickly see how I support key program areas today.

Health Services: Medicaid, Medicare, CHIP, and ACA Support

I support Medicaid services, Medicare, CHIP, and ACA exchanges by running enrollment, eligibility, and provider outreach programs. I focus on clear enrollment paths and faster eligibility decisions so people get timely care.

Human Services and Workforce: SNAP, TANF, Ticket to Work

I deliver human services work across SNAP, TANF, and Ticket to Work. My teams streamline the benefits process, connect people to jobs, and keep documentation aligned for providers and agency partners.

Citizen Services: FEMA Support and the U.S. Census

I scale rapidly for FEMA response and census operations in the united states and apply lessons from the united kingdom to improve outreach. My approach blends public health awareness with standardized process controls to protect people and improve outcomes.

• I coordinate with agencies and providers to deliver consistent care and accurate information.
• I operate as a contractor with strong performance oversight to meet federal and state rules.
• I streamline steps so citizens find benefits faster and communication is clearer.

Bottom line: I deliver practical solutions that keep providers aligned, preserve compliance, and put people first so benefits, care, and emergency programs work for citizens across geographies.

Proof You Can Trust: Experience, Scale, and Recognition

Concrete metrics and industry honors back how I run complex government operations at scale.

Decades of Federal Operations with 39,600+ Employees and National Reach

I employ more than 39,600 people and reported $5.3 billion in FY2024 revenue. That workforce lets me scale operations and management for programs that touch millions in the united states.

I operate national contact centers, including the 10-year CMS contract for 1-800-MEDICARE awarded in 2022. I also support IRS modernization and Department of Education NextGen efforts.

Awards and Rankings from Washington Technology, Fortune, TIME, and More

Recognition matters: Washington Technology ranked me among the top 20 federal contractors in 2024. I appear on the Fortune 1000 list and made TIME’s America’s Best Mid-Size Companies in 2024.

These honors reflect measurable outcomes: consistent contract performance, job creation, and disciplined appeals and program administration across governments and agencies.

• I translate scale into steady benefits for agencies through tested management and operations.
• My appeals work and public health program experience show depth and compliance.
• International work in the united kingdom adds perspective that strengthens U.S. delivery.

Proof Point	What It Shows	Agency Impact
39,600+ employees	National staffing and surge capacity	Rapid scale for mission needs
Top 20 federal contractor (2024)	Industry recognition for federal work	Trusted contract execution
1-800-MEDICARE CMS contract	Long-term contact center operations	Reliable citizen access and quality
Fortune / TIME honors	Business credibility and job creation	Stable partner for long-term programs

Conclusion

strong, I help agencies move from planning to delivery with practical contract options, tested process designs, and experienced employees ready to get the job done.

I recap how my services support health, appeals, contact centers, and student loan operations you can trust today. I tailor plans that fit program realities and add business process and technology improvements for faster, clearer outcomes.

Agencies: define outcomes, pick the right contract path, and engage quickly to accelerate delivery. People with loans: use official Aidvantage channels for the most current information and plan guidance. I put the customer and people first while protecting data through secure portals.

Want to explore options or need student loan help? Contact me to start a clear, secure conversation and move forward with confidence.

FAQ

What services do you provide to federal agencies and citizens?

I deliver trusted government solutions across health, human services, and citizen programs. That includes Medicaid and Medicare support, student loan servicing, benefits administration, appeals management, contact center operations, and IT modernization to help agencies improve outcomes and stay compliant.

How do you support Department of Education student loan borrowers?

I provide up-to-date loan servicing through Aidvantage and support default management for the Federal Student Aid office. I focus on repayment options, relief programs, and clear borrower communication while maintaining secure channels for sensitive account information.

Can you explain your role in Medicare appeals and CMS work?

I act as a qualified independent contractor for Medicare Part A, DME, and national Independent Review Entities. I support CMS through appeal intake, review workflows, and a secure QIC appeals portal that offers 24/7 submissions and instant confirmations.

How do you handle high volumes of appeals and claims?

I combine proven processes, technology, and trained staff to process millions of appeals and claims. My scale and operational controls let me meet deadlines, ensure accuracy, and maintain audit-ready records for federal partners.

What contract vehicles do you use to work with government customers?

I use flexible contract vehicles designed for speed, compliance, and value. These include government-wide and agency-specific contracting methods that help agencies onboard services quickly while enabling small business partnerships and subcontracting where appropriate.

How do you partner with small businesses and innovators?

I build diverse partnerships with small firms and specialized vendors to bring innovation and local knowledge to federal programs. These relationships expand capacity, support socioeconomic goals, and drive technology and service improvements.

What technology and operations capabilities do you offer?

I deliver end-to-end solutions including IT modernization, application development, cloud migration, cybersecurity, business process management, and contact center operations. My focus is on secure, scalable platforms that improve citizen engagement and reduce processing times.

How do you ensure a strong customer experience for beneficiaries?

I combine omnichannel contact centers, user-centered design, and analytics to improve access and satisfaction. That includes multilingual support, self-service portals, and proactive outreach to help citizens navigate programs and benefits.

Where do you operate and which programs do you support?

I operate nationwide across the United States and support programs such as Medicaid, CHIP, Medicare, SNAP, TANF, Ticket to Work, FEMA assistance, and the U.S. Census. My teams work directly with federal and state agencies to deliver services that impact communities.

What evidence shows you are a reliable federal partner?

I bring decades of federal operations experience, a large workforce, and a national footprint. My performance has earned recognition from industry publications and clients for operational excellence, innovation, and mission focus.

How do you protect sensitive data and ensure compliance?

I follow federal security standards, enforce strict access controls, and maintain continuous monitoring and auditing. My compliance program addresses HIPAA, FISMA, and other agency-specific requirements to protect beneficiaries and program integrity.